Here are some of the most frequently asked questions that we get from customers. 

Here are some of the most frequently asked questions that we get from customers. 

Do you have a question not answered here? You can ring us on 07731 338883 and we'll be happy to talk about your specific needs. 

Do you supply a warranty? 

All of our work is covered by a 6-year platinum promise 

Are you insured? 

Our Work is covered by a £5 million public liability policy 

What areas do you cover? 

We are based in Stevenage and have direct roads into London and surrounding counties. Any journeys greater than 60 miles may be subject to an additional charge. 

Are there any hidden costs? 

We can offer you a fixed price or dynamic pricing structure depending on you requirements. What you see is what you pay. We will only start to charging from the time of arrival, there is no call-out or arrival fee. Parking or congestion charges are not hidden away. 

Competent persons scheme? 

We are a member of the NICEIC. 

Do you charge by the hour? 

There is a minimum 1-hour charge however thereafter you will only be charged in 30-minute increments. All rates exclude the cost of materials parking or any personal expense and are subject to 20% VAT. 

Forms of payment? 

For jobs under £300.00, we would kindly ask that payment is made on satisfactory completion of the work. Our Engineer is authorised to take on-site credit or debit cards or cash payments. We apologise but we do not accept personal cheques. A 3% service charge will be applied if paying by credit or debit card. 

How long is a quotation valid for? 

Each quotation is valid for 30 days from the date issued. 
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